Among the luxurious Hotels in Kenya is Nairobi Serena Hotel. Justly famed for its exceptional standards of efficiency, service, and five-star hospitality, the elegantly sophisticated Nairobi Serena is a member of the ‘Leading Hotels of the World’ group and is consistently voted ‘Best Hotel in Nairobi’ by airlines and international travel magazines alike. Despite its pivotal central location, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa’s most vibrant capital cities.

Our Nairobi Hotel in Kenya is located in central Nairobi overlooking Central Park and a five-minute walk from the Central Business District. By road: the hotel is a 30-minute drive away from Jomo Kenyatta International airport and a five-minute walk from the city center of Nairobi. It should be noted that Nairobi is the capital city of Kenya.

Nairobi’s undisputed business venue of choice, for visiting executives and regional corporate event planners alike, the Nairobi Serena offers an unrivaled choice of executive suites, global connectivity, business support, conference-planning proficiency, product launch expertise, and high-profile international corporate events venues.


Wide selection of rooms and suites, All with AC, satellite TV, Wi-Fi and voice-mail, Extensive gardens and grounds, International 24-hour restaurant, Patisserie, gelateria, coffee bar, and teashop, Pool bar and poolside brasserie, Mandhari fine-dining experience and Mediterranean Terrace, Ethiopian-styled Aksum Bar, Luxury heated swimming pool, ‘Maisha’ Spa and Health Club, Dedicated world-class event and conference center, Business Centre, travel desk, taxi, and limousine service, Wedding planning service, Unisex hair salon, Gift Shop, news-stand, and travel requisites kiosk, Baby-sitting, family rooms, children’s dining/menus

Dining at the Nairobi Serena Hotel

Our restaurants, cafés, and bars, The Nairobi Serena Hotel offers a number of dining experiences, and a selection of bars, coffee shops, and café areas, both inside and out. The hotel also features a dedicated resident’s lounge: The Bambara Lounge, which offers a café service, newspapers, and private seating throughout the day. Or try our restaurant in Nairobi, the Mandhari, renowned for the excellence of its seasonally inspired menu and extensive wine cellars.

Room service

We offer a 24-hour room service, which features an extensive menu offering everything from the classic club sandwich to a delicately spiced curry. We are also delighted to serve a private lunch or dinner in your room or suite or to provide cocktails and canapés on your private terrace.

The Nairobi Serena Hotel Conference Centre in Nairobi’s leading social and corporate venue and has been designed to complement the assured elegance that already distinguishes the Nairobi Serena Hotel from all other capital city business venues.

Event Services in Nairobi include:

PA system, table microphones, cordless microphones, TV/Video/DVD, LCD projector/screen, podium, whiteboards/flip charts, and markers.

Wi-Fi connectivity.

Delegate pads, pens/pencils, and 1-liter mineral water.

Modern, modular events furniture, which can be tailored to your specifications.

Business support (secretarial services, photocopying, Wi-Fi, and a full range of global communications).

Registration staff and conference organization support.

Floral services.

24-hour generator back-up.

Travel desk for onward bookings or local safaris.

Concierge services.

Limousine and taxi services.

‘Meet and greet services.

State Suite, executive, and business suites.

Extensive secure parking.

Health Club and Spa for your delegates.

Team-building programs – in the hotel or in Nairobi Game Park.

Children’s entertainment

The hotel has its own swimming pool (supervised by a qualified lifeguard but not suited to small children other than under parental supervision); it also has a shallow ‘baby pool’.

The Eco View – Eco tourism at Serena Hotel

The Nairobi Serena Hotel has been constructed according to the tenets of eco-sensitive architecture, using local materials, skills, and labor wherever possible. The hotel also serves as a showcase both for local art, sculpture, textiles, and handicrafts, and a wide range of pan-African artifacts. We make optimum use of the latest technology in relation to waste recycling; pollution-reduction and non-CFC use; low energy-use devices and heat recovery systems.

We also have our own plant and tree nursery using only indigenous plants to re-stock our grounds. Since it is our belief that environmental protection must extend to all levels of the community, the Group also offers community training on sustainable tourism and environmental responsibility. Wherever possible, we purchase all our foodstuffs from the local community, we also employ local musicians and dancers. In addition to this:

We operate an outreach program to the orphanages and hospitals of the area which allows for visits from our staff, the provision of funds, the hosting of seasonal events, and the provision of clothing and foodstuffs.

We promote local handicrafts, glassware, pottery, beadwork, and clothing in our Hazina Gift Shop.

We create both temporary and permanent jobs for the local community. We also offer training and work-exposure programs for school leavers.

We showcase cultural dance, costume, singing, and cultural craft as part of our corporate undertaking to support and sustain the cultural heritage of our nation.

We work with a number of local schools, both by providing educational materials and by hosting environmental training sessions for the pupils.

Our staff takes part in a number of charity events, such as sponsored marathons and ‘fun runs’ to raise money for a broad range of charities.

In order to promote the overall health of their workforce, Serena has also established the Employee Wellness Programme, which aims to address the holistic health needs of not only Serena’s staff but also of the communities that surround their camps and lodges. In essence, the program is devoted to reducing the incidence of accidents and illness in the workplace, promoting healthy lifestyles, maximizing potential, and promoting optimum quality of life.

During our 3-day gorilla safari in Uganda, we slept in Kampala Serena Hotel a night before our trip, and in Nairobi Serena hotel before our departure flight. The experience in both hotels is memorable, excellent services, ever challenges buy never equaled.

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